Privacy Policy


This is our privacy policy for our website. It tells you how we collect and process data received from you on our site. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This Privacy Policy is effective as of May 25th 2018

If you have any comments on this Privacy Policy please email them to [email protected]

2. Who We Are

Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR) says that we should provide as a ‘data controller’:

  • Our website address is
  • Our company name is Focal Business Group Ltd
  • Our registered address is 4a Church Street, Market Harborough, Leicestershire, LE16 7AA

3.What information we may collect via our website

We may collect and process the following personal data:

  • Information that you put into forms or surveys on our site at any time
  • A record of any correspondence between us
  • Details of transactions you carry out through our site
  • Details of your visits to our site and the resources you use
  • Information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration and to report aggregate information to our advertisers

We will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following applies:

  • you have given consent to the processing of your personal data for one or more specific purposes;
  • processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract;
  • processing is necessary for compliance with a legal obligation to which we are subject;
  • processing is necessary to protect the vital interests of you or of another natural person;
  • processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
  • processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our payment processing, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child

4. Cookies

Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you and remember any preferences for using our site that you may have set

The site uses cookies or similar technology to collect information about your access to the site

All Cookies used by and on our website are used in accordance with current English and EU Cookie Law

Some of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will apply any preferences set by you in previous visits

All cookies used on our site are set by us

Many web browsers automatically accept cookies by default but this can be changed in the browser settings. Please refer to the ‘Help’ information relevant to your browser. Please note, however, that by blocking or deleting cookies you may not be able to take full advantage of the site

Our cookies will be used for:

Essential session management

  • creating a specific log-in session for a user of the site in order that the site remembers that a user is logged in and that their page requests are delivered in an effective, secure and consistent manner;
  • recognising when a user of the site has visited before allowing us to identify the number of unique users we receive to the site and make sure we have enough capacity for the number of users that we get;
  • recognising if a visitor to the site is registered with us in any way;
  • we may also log information from your computer including the existence of cookies, your IP address and information about your browser program to allow us to diagnose problems, administer and track your usage of our site


  • customising elements of the promotional layout and/or content of the pages of the site

Performance and measurement

  • collecting statistical information about how our users use the site so that we can improve the site and learn which parts are most popular to users

5. How we use what we collect

We use information about you to:

  • Present site content effectively to you
  • Provide information, products and services that you request, or (with your consent) which we think may interest you
  • Fulfil our contractual obligations
  • Allow you to use our interactive services should you want to
  • Tell you our charges
  • Tell you about other goods and services that might interest you. We will also let other people do this, and we (or they) may contact you

If you are already our customer, we will only contact you electronically with information and offers of products or services similar to those previously purchased by you or in which you have registered an interest

If you are a new customer, we will only contact you should you agree to us doing so

If you would rather not be contacted for marketing purposes simply leave the appropriate ‘opt-in’ option(s) blank

If you prefer that we don’t use your personal data for any of the purposes set out above, you can let us know at any time by contacting us at [email protected] and we will comply with your request promptly. However, you should appreciate that this may limit our ability to provide the best possible services to you

In some instances, the collection of personal data may be a statutory or a contractual requirement, and we may be limited in the services that we can provide to you if you don’t provide personal data to us

6. Where we store your data

Our company uses a number of business systems from various suppliers to help us meet our contractual obligations to clients and provide information about our business and service offerings to prospective clients

When selecting and using these systems we take the security of data seriously. As different countries have different data protection laws, we will check where the data in the systems that we use is stored. Where the systems provider stores the information outside the EEA we will have confidence that the provider has demonstrated that adequate safeguards are in place to protect data

We only keep your personal data for as long as necessary to allow us to process your data as outlined in section 5 above, and/or for as long as we have your permission to keep it

We will review the data that we hold annually and may delete or anonymise it if we no longer need it. We may also contact you from time to time to verify the accuracy and relevance of the information that we hold about you

7. Disclosing your information

We are allowed to disclose your information in the following cases:

  • If we want to sell our business or our company, we can disclose it to the potential buyer
  • We can disclose it to other businesses in our group
  • We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights
  • We can exchange information with others to protect against fraud or credit risks

We may contract with third parties to supply services to you on our behalf and to meet our contractual obligations to you. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. These are the third parties that may have access to or store your information:

  • Social Media Analytics
  • Google Analytics
  • MailChimp
  • Microsoft Office 365

Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data is handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the requirements of the GDPR and the law

8. Your rights

You can ask us not to use your data for marketing purposes. You can do this by ticking the relevant boxes on our forms or by contacting us at any time at [email protected] Under the GDPR, you have the right to:

  • know what personal data we hold about you
  • request the deletion or correction of your personal data held by us
  • request that your personal data be transferred to another person or entity;
  • be informed of what data processing is taking place;
  • request that processing of your data be restricted;
  • to object to the processing of your personal data; and
  • complain to a supervisory authority. In the case of UK citizens this is the Information Commissioners Office, see

You also have rights with respect to automated decision-making and profiling as set out in section 11 below.

Should you want to exercise any of your rights outlined above please contact us at [email protected]

9. Links to other sites

Please note that our Terms and Conditions and our Policies will not apply to third-party websites that you access via a link from our site. We have no control over how your data may be collected, stored or used by other websites and we would advise you to check the Privacy Policies of any such websites before providing any data to them.

10. Changes

If we change our Privacy Policy, we will post the changes on this page. If we consider the changes to be significant or of potential interest we may also email you.

11. Automated Decision-Making and Profiling

11.1 In the event that we were to use automated decision-making based upon personal data and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge such decisions. You can request human intervention in the decision-making process, to review the resulting decision or to provide an explanation of the decision

11.2 Your right given in section 11.1 does not apply in the following circumstances;

  1. the decision is necessary for the entry into, or performance of, a contract between you and us;
  2. the decision is authorised by law; or
  3. you have given your explicit consent

11.3 Where we use your personal data for profiling purposes, the following shall apply:

  1. Clear information explaining the profiling will be provided, including its significance and the likely consequences;
  2. Appropriate mathematical or statistical procedures will be used;
  3. Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
  4. All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.

How to contact us

We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or service offerings, please get in touch

As a technology company we prefer to communicate with you by email – this ensures that you’re put in contact with the right person and in accordance with any regulatory time frames

Our email address is [email protected]